Staff Members

Carol M. Shapiro - Chief Executive Officer
Carol oversees the Association activities, handles disputes arising out of Professional Standards issues, and manages the budget and finances of the Association. She also edits articles and information that is to be included in the monthly Bulletin and oversees the operation of the Eastern Middlesex Real Estate Academy.

Joan Burns - Office Manager
Joan provides support and assistance to office personnel relating to the operations of the Association. She is also available to answer members’ questions and provide information relating to REALTOR® activities. Joan works closely with the CEO in matters concerning Human Resources and Professional Standards.

Terri Jenks - Membership Administrator
Terri’s responsibilities include processing applications for Membership, maintaining and handling areas pertaining to EMAR Membership information. Terri also assists with registration of Members for the Monthly Membership Meeting and Orientation. If you have any questions regarding Membership, please contact Terri.

Colleen Brandano – Assistant to Membership Administrator
Colleen assists the Membership Administrator with the processing of new member information, is involved with the preparation of the Orientation classes and updates the membership data in the technology system. Colleen also assists in the Monthly Membership Meeting registration and Orientation processing.

Roseanne Zerola – Education Director/Executive Assistant
Roseanne schedules all teachers, coordinates all course materials and handouts and sets up technical equipment for the operation of the Real Estate Academy. She also sets up SUPRATM key appointments for Members and runs the REALTOR® Store.